My Archives
Log Archives
December 2003 / September 2003 / August 2003 / July 2003 / June 2003 / May 2003 / February 2003 / January 2003 / November 2002
Entries
12/16/2003: Possible scam warning: "MAC Whiz Computers"
12/12/2003: Some marketing people get it.
09/14/2003: O'Reilly shows how risk leads to rewards
09/12/2003: When anti-piracy becomes anti-customer
08/16/2003: Cringely's insight on IT departments and Macs
08/16/2003: More on Vonage
08/10/2003: Vonage: Why Lily Tomlin isn't a good customer service model
07/31/2003: Shameless self-promotion
07/29/2003: Do you believe in demons?
07/06/2003: InnoMed: another example of a company that "gets it"
07/06/2003: "We don't want you as a customer"
06/21/2003: Remember: Turboing is for special cases only
06/21/2003: Where's the updates?
06/20/2003: As seen on Slashdot
05/02/2003: Little things are important--like knobs
02/07/2003: Can't give them credit for customer service
01/07/2003: A short phone call could save you...
01/07/2003: Oh what fun it is...
11/16/2002: Harry Potter and the Annoying Advertisements
11/16/2002: Less is More
11/14/2002: iGain by iGnoring my policies...
11/14/2002: Return to Sender: How to lose customer trust
11/11/2002: CompUSA: Automating customer service out of eCommerce?
11/11/2002: Mutual Dissatisfaction
11/11/2002: Site upgrade
11/10/2002: Mailbag: "X" Speaks about CompUSA
11/10/2002: As (almost) featured in the Wall Street Journal (sort of)
11/09/2002: Mailbag: Better hope you don't run into this fellow at Best Buy
11/09/2002: You can turbo compliments, too.
11/09/2002: And so it begins...
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