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11/09/2002 Archived Entry: "Mailbag: Better hope you don't run into this fellow at Best Buy"

Digging into the mailbag for feedback my site has received, here's a gem from October. This person was commenting on my tale of woe getting customer service from CompUSA. After a rant about credit-card fraud that showed this person hadn't read the article--or failed to comprehend it--the letter ends with this gem:

My policy is "when a customer tellms me that he willnever shop at the store again, then I say good by.. why should I help you!"  I work at Best Buy and worked at CDW and we all have the same policies and we are siccessful

We dont need jerks like you 

So get a life

Well... I'm not sure if Best Buy is all that "siccessful," but that's a blog for another day. Certainly, if this is the kind of attitude I might find from a Best Buy employee, it makes me less likely to shop there!

Thankfully, such erudite and reasoned letters are few and far between. Most of the letters I receive about the CompUSA article are sympathetic. Often they share similar tales of woe.

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