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11/10/2002 Archived Entry: "As (almost) featured in the Wall Street Journal (sort of)"

A week and a half ago, I was interviewed by Alex Frangos of the Wall Street Journal. He'd heard about my web site, and was working on an article for the syndicated Wall Street Journal Sunday Edition, which appears in newspapers nationwide. We talked for a while about the site, and my experiences with "turboing" customer complaints.

I was quite excited about the prospect of being published in the Journal, even if it was a little blurb in a syndicated column instead of the "real thing." Unfortunately, it seems that my interview didn't make it into the final article. Oh, well...

The article appears in the Sunday, November 10, 2002 edition of the Wall Street Journal Sunday Edition. It's also available online.

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