My Archives: July 2003
Tuesday, July 29, 2003
This week, the Boston Globe ran an article titled "Facing their demons," which revealed that many companies are now purposefully providing bad service to "demon" customers--those they deem to be too demanding, or just not profitable.
According to the article, providing poor service is now seen as a "behavior modification technique" designed to get customers to (a) stop asking for help and/or (b) become more profitable for the company... [more]
Posted by Rob @ 09:08 PM ET [Link] [92 Comments]
Sunday, July 6, 2003
I have sleep apnea, a condition for which I require a device called a CPAP machine. This device supplies pressurized air while I sleep. Finding a comfortable mask is trickier than it sounds.
The folks at InnoMed created a new style of mask, which is similar to a super-size nasal cannula. I had some problems with my InnoMed NasalAire when I first received it, but the company promptly addressed my problem... [more]
Posted by Rob @ 01:47 PM ET [Link] [80 Comments]
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