My Archives: December 2003
Tuesday, December 16, 2003
I've been alerted to the possibility of a scam artist trading on my good name. MAC Whiz Computers, of British Columbia, started up recently, advertising Apple computers at very low prices.
According to posters in the MacRumors forum, many people have ordered product from MAC Whiz and never received the shipment. MAC Whiz also appears to have used graphics from other websites without permission, and even used another person's photograph for their "owner."
I have received several e-mails from confused MAC Whiz customers who thought that macwhiz.com was affiliated with this outfit. It's not. I've owned macwhiz.com for over five years, and I have nothing to do with MAC Whiz computers. "MacWhiz Technologies" is a trade name I've used for longer than that.
Unfortunately, it appears that it would be prohibitively expensive and time-consuming to assert that right against what seems to me a fly-by-night operation in another country. If any readers have suggestions on that score, please post here -- your message will get my prompt attention.
Posted by Rob @ 02:53 PM ET [Link] [No Comments]
Friday, December 12, 2003
While reading Slashdot, I came across a link to an article about TiVo and its customer base. The article is critical of the way TiVo handles an enthusiastic, evangelistic base of fans.
I read through more of the site, www.marketingprofs.com, and I was very impressed with their advice. The folks contributing articles really seem to understand that the Internet changes the rules of customer service. Their weblog has a particularly interesting entry about "customer vigilantes," their term for people who use creative methods to express their displeasure over poor customer service.
Posted by Rob @ 09:58 AM ET [Link] [No Comments]
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